Terms and Conditions

The below terms and conditions are relevant to the Dolphins NRL 2022 Foundation Membership campaign. All members or persons seeking to become a member of the Dolphins NRL agree to be bound by these terms and conditions. Terms and conditions are subject to change and are at the discretion of Dolphins NRL Limited (the Club or the Dolphins).

APPLICATION FOR MEMBERSHIP

Members may choose to sign up for a Dolphins NRL Membership online at dolphinsnrl.com.au.

All 2022 memberships are valid from receipt of your initial membership payment and expire 11:59pm October 2, 2022 unless otherwise specified.

The Club reserves the right to refuse an application for membership at their discretion.

ACCEPTANCE

By applying for Membership I acknowledge that I have carefully read and accept the below Terms and Conditions. All Members are bound by these Terms and Conditions regardless of how the application was submitted.

CLASSIFICATIONS AND AGE RESTRICTIONS

Ticketed Member

Any member who holds a membership that provides access to one or more 2023 home games at Suncorp Stadium, Moreton Daily Stadium or Sunshine Coast Stadium. Ticketed memberships include Glass House Club memberships only from the 2022 offerings.

Non-Ticketed Member

Any member who holds a membership that does not provide access to any games. Non-Ticketed memberships include First-in Phinatics, Flipper and Baby Flipper memberships.

Foundation Member

A foundation member is any member who purchases a 2022 Dolphins NRL Foundation membership including Glass House Club, First-In Phinatics, Flipper and Baby Flipper memberships.

Foundation membership does not entitle the member to any additional benefits over and above those advertised or beyond the defined period of their selected membership.

First-In Phinatics, Flipper and Baby Flipper memberships are valid from receipt of your initial membership payment and expire 11:59 pm October 2, 2022.

Glass House Club memberships are valid from receipt of your initial membership payment and expire 11:59pm October 1, 2023.

Junior

To be eligible for a Junior Membership, children must be 16 years of age or under at the time of purchase. Date of Birth must be provided when purchasing a junior membership and proof of age may be requested by the Club at any time throughout the lifetime of the membership.

Baby

To be eligible for a Baby Membership, children must be 3 years of age or under at the time of purchase. Date of Birth must be provided when purchasing a baby membership.

Primary Account Holder

A primary account holder is the person responsible for the membership, who is to be contacted for matters relating to the membership and who is liable for all payments relating to the membership.

PAYMENT

Upfront Payment

First-In Phinatics, Flipper and Baby Flipper memberships are subject to upfront payment at the time of purchase. Members may pay in full via Visa or Mastercard.

If a credit card payment is declined by your bank (or financial institution) you will be contacted for an alternate form of payment. Any fees levied to you for a failed payment by your financial institution will be payable by you. If a payment fails on three (3) consecutive occasions your Membership order may be automatically cancelled without notice.

Instalment Payment

Members purchasing Glass House Club membership may elect to pay their membership fee in full or by five equal monthly instalments via the Dolphins PhinPay program. Dolphins PhinPay payments will be deducted from a nominated Visa or Mastercard beginning on March 16, 2022 and reverting to the first day of each month as set out at the below schedule.

By agreeing to these terms and conditions, you authorise the Club to store your nominated credit card details and arrange a debit of funds in amounts and at intervals as advised.

Payment Plan Schedule

Payment 1 of 5: 16 March 2022

Payment 2 of 5: 1 April 2022

Payment 3 of 5: 1 May 2022

Payment 4 of 5: 1 June 2022

Payment 5 of 5: 1 July 2022

Additional Dolphins PhinPay Payment Conditions

1. When a member signs up to the PhinPay program after the first scheduled payment date (16 March 2022), an upfront payment is required at the time of sign up equal to the sum of instalments that have passed as part of the above monthly payment schedule. Subsequent payments are deducted on the 1st of each month as per the schedule.

2. It is the responsibility of the member to ensure that the nominated credit card details provided are valid/ correct and that sufficient funds are available on each scheduled drawing date.

3. If the members credit card details change at any time throughout the length of the payment plan, including credit card expiry date, it is the responsibility of the member to notify the Club and provide updated details.

4. If any payment fails to transfer between institutions on the scheduled drawing dates, further attempts will be made throughout the month to attempt to clear the fund transfer.

5. If the members debit is returned or dishonoured by the members financial institution the member will be contacted requesting immediate payment. Any fees levied to the member by the members financial institution will be payable by the member.

6. Members will not be provided with reminders or invoices prior to each payment plan instalment.

7. The Dolphins may suspend or cancel the membership if on two consecutive occasions the members financial institution does not honour the payment.

8. If a previous instalment amount is not successfully cleared prior to the next scheduled instalment date, the sum of outstanding instalments will be charged at the scheduled date.

9. If your account is not up to date, the Dolphins reserve the right to withhold membership benefits including game access until such a time as the outstanding payment is reconciled.

10. The Dolphins may refer any outstanding balances at the end of the season to a debt collection agency for recovery of any monies owed. This may involve additional costs that the Member would also be responsible for.

11. If you believe that a payment has been initiated incorrectly please contact the Dolphins Membership Team by emailing [email protected]

GST

All advertised prices are inclusive of GST unless otherwise stated.

REFUND POLICY

Refund of Membership fees is not permitted for a change of mind or for changes in personal circumstances that may prevent a Member from enjoying the full benefits of Membership. Where a Member has a right to a refund under the Australian Consumer Law, a refund will be provided.

Any request for a refund, whether whole or partial, should be made in writing in the form of a statutory declaration to the Membership team. Granting of refunds in full or in part is wholly at the discretion of the Club. All requests are to be made in writing to the Club.

Memberships will not be refunded on the basis of specific seat allocation or dissatisfaction with the provision of individual elements of the entitlements. Please note that benefits and inclusions are subject to change.

COMMUNICATIONS

In order to receive important up-to-date information throughout the season, it is highly recommended that the member provides a valid email address upon sign up.

It is the responsibility of member to notify the Dolphins Membership Team should a member's contact details change. The Club holds no responsibility for a member's failure to update their personal details.

Members can update their details by logging into the MyDolphins member portal or by contacting the membership team by emailing [email protected]

DELIVERY OF MEMBERSHIP PACKS

Any merchandise included with your selected membership will be delivered to your nominated address via Australia Post. It is the responsibility of the Member to ensure that the supplied address details are current and correct.

Membership packs that require reordering due to incorrect or out of date address details may attract additional postage fees payable by the member.

LIMITATION OF LIABILITY

If the Dolphins are unable to deliver on its representations in the Membership offer the Member agrees to the fullest extent permissible by law to release the Dolphins from any liability and not to seek a refund or compensation from the Dolphins for any such inability.

The Dolphins are required to abide by all government recommendations and restrictions imposed in relation to the management of the public health risks associated with COVID-19 Pandemic (or any other public health incident), along with any other obligations, protocols or restrictions. Any offers, benefits or inclusions provided to Members are subject to any government recommendations, restrictions or protocols allowing the Dolphins to deliver on its representations, both in the 2022 season and future seasons.

MEMBER CODE OF CONDUCT

Dolphins NRL Members will be required to conduct themselves in a way that enhances the reputation of the Dolphins NRL brand rather than diminishing it and includes behaviour at Dolphins NRL games, functions, event days, offices, in all communication with Dolphins staff, and on social media platforms.

While barracking and supporting your team is a vital part of the game, offensive or aggressive behaviour including yelling and swearing when dealing with Club staff, agents or other NRL event staff, Members and supporters will not be tolerated. Club Members who consume alcohol on a match day or at a club event are to do so responsibly. Drunkenness will not be tolerated. The Club endorses the NRL's stance on vilification and has a zero-tolerance for members or supporters that abuse any person they encounter in connection to their Dolphins membership on grounds of race, religion, gender and sexuality. Club Members who breach the behaviour code of conduct may face penalties including cancellation of Membership without refund.

The Dolphins reserve the right to suspend/cancel a membership without refund of any Member who behaves in manner that is deemed to be inappropriate. Members must always remain mindful of those around them, and immediately report anything deemed to be inappropriate to Stadium or Club staff. The Dolphins have the right to decide what is considered to be inappropriate conduct in its sole discretion. The Member has no right to object or appeal against any decision made by the Dolphins to suspend or cancel a Membership as a consequence of acting in a manner the Dolphins consider is inappropriate.

PRIVACY AND PROMOTIONS

When you apply to become a Dolphins NRL Member we ask you to provide us with personal information.

You consent to us, our sponsors and partners using your personal information to send you marketing communications, communicate with you about us, provide you with details of offers that may be of interest to you and let you know about our policies and terms. Communications may include (but not limited to) potential pre-sale offers from Queensland Rugby League, Suncorp Stadium and the National Rugby League. We also use your information to respond to you when you contact us. Communication may be via a range of electronic or digital formats and platforms.

We may share your personal information with sponsors and partners, or with other third-party companies who help us provide and improve our services or who use advertising or related products. The types of other third parties with whom we share your personal information include fulfilment partners, ticketing partners, advertising, marketing, measurement, and analytics services. Your personal information is provided to other third-party companies subject to strict conditions, as outlined in the Dolphins Privacy Policy and Collection Statement available on the Dolphins NRL website.

If you would prefer not to receive marketing or promotional material please contact the Dolphins Membership Team by emailing [email protected] to have your details removed from all future marketing and promotional databases.

Your privacy is important to the Dolphins and there are procedures in place to ensure that your information remains confidential. We are mindful that your personal details are private and as such we will only disclose your information in accordance with the Privacy Act 1988. Ticketmaster and DataTalks administer the current data management system used by the Dolphins and Members acknowledge that their personal details will be available to these third parties for the purpose of administering Membership with the Dolphins NRL.

Any request for Membership information can only be made by the Primary Account Holder. If a Secondary Account Holder wishes to request Membership information they must become a Primary Account Holder and the existing Primary Account Holder must submit written confirmation asking for the appointment of a new Primary Account Holder whereupon the existing Primary Account Holder will be released. This may only be done during the Renewal Period for the following season.

You have the right at any time to refuse to receive marketing material. A copy of the Dolphins Privacy Policy explaining the way your information is collected, held, and disclosed is available on our website or can be obtained by contacting the Dolphins Membership Team by emailing [email protected].

All Members acknowledge that they have read the Dolphins Privacy Policy available on the Dolphins website and understand how their personal information is stored, used, and disclosed.